Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect information including:

• your name
• email address
• phone number
• business name
• business type
• website address
• social media profiles or handles
• information you provide through enquiry or lead forms
• information you provide through email, direct messages, phone calls or other correspondence
• information about your business, content or marketing needs
• technical information such as IP address, browser type, device information and website usage data

We only collect information that is reasonably necessary for our business activities.

2. How we collect information

We may collect information when you:

• submit a form through our website
• submit a lead form through Facebook, Instagram or other advertising platforms
• contact us by email, phone or social media
• book or enquire about our services
• communicate with us during the course of providing our services
• visit or interact with our website

Some technical information may also be collected automatically by our website hosting, analytics or other technology providers.

3. How we use your information

We may use your information to:

• respond to your enquiry
• understand your business and content needs
• assess whether Pronto Motion may be suitable for your business
• communicate with you about our services
• prepare recommendations, proposals or content approaches
• provide and manage our services
• process payments and maintain business records
• improve our website, advertising, services and customer experience
• measure the performance of our marketing and advertising
• prevent misuse, fraud or security issues
• comply with applicable legal and regulatory obligations

If you submit your information through one of our advertisements or lead forms, we may contact you using the contact details you provide in relation to your enquiry and Pronto Motion's services.

4. Third-party service providers

We use third-party platforms and service providers to operate Pronto Motion.

These may include providers used for:

• website hosting and infrastructure
• email and business communications
• advertising and lead generation
• analytics and performance measurement
• scheduling
• payment processing
• cloud storage
• customer and business administration
• AI-assisted research, analysis and content-planning workflows

We may provide these services with information where reasonably necessary for them to perform their function.

We do not sell your personal information.

Where we use AI-assisted or automated tools, we aim to only provide information reasonably necessary for the relevant business purpose.

5. Meta, Facebook and Instagram lead forms

Pronto Motion may advertise through Meta platforms, including Facebook and Instagram.

If you submit information through a Meta lead form, Meta may collect and process that information in accordance with its own privacy policies before providing it to us.

Once Pronto Motion receives that information, we handle it in accordance with this Privacy Policy.

Submitting a lead form indicates that you are requesting information from, or expressing interest in, Pronto Motion and that we may contact you regarding that enquiry.

6. Overseas processing

Some of the technology and service providers we use may store or process information on servers located outside Australia.

As a result, information may be processed in countries other than Australia.

Where practical, we take reasonable steps to work with reputable service providers that maintain appropriate privacy and security practices.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically through our business systems and third-party service providers.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, our legitimate business requirements, or applicable legal and record-keeping obligations.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

9. Access, correction and deletion requests

You may contact us if you would like to:

• request access to personal information we hold about you
• correct inaccurate or outdated information
• request deletion of information where reasonably applicable
• ask questions about how your information has been handled

We may need to verify your identity before processing certain requests.

10. Marketing communications

If we send you marketing communications, you may ask us to stop contacting you at any time.

You can do this by using any unsubscribe option provided or by contacting us directly.

This does not prevent us from contacting you where necessary in relation to an active enquiry, project, transaction or legal obligation.

11. Cookies and website technologies

Our website and third-party service providers may use cookies, pixels or similar technologies to:

• operate the website
• understand website usage
• measure advertising performance
• improve our services and marketing

You may be able to control cookies through your browser or device settings.

12. Third-party links

Our website or communications may contain links to third-party websites or services.

Pronto Motion is not responsible for the privacy practices of third parties, and we recommend reviewing their privacy policies separately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The latest version will be published on our website with the updated date shown at the top of the policy.

14. Contact us and complaints

If you have any questions, concerns or requests relating to privacy or your personal information, contact:

If you believe we have breached your privacy or mishandled your personal information, please contact us using the details above. We will acknowledge your complaint within a reasonable time and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992